M Group offers HOA Management Services that are the most comprehensive and pristine in the industry. Because of our process and procedures, we have been able to implement the most extensive management services that will rival any and all other competitors.
M GROUP, INC. offers both full-service and financials-only management to condominium and homeowners’ associations Southern California. We do not believe in a “one size fits all” approach to association management. When we present a sample management contract to an association, the services included will be customized. No matter how customized, however, we will always provide the following services.
Complete periodic property inspections (walkthroughs) and identify property deficiencies. Bring deficiencies to the attention of the Board of Directors, repair the deficiencies. Evidence (through photographs) any visible homeowner violations of the Operating Rules.
Coordinate and attend Board and Membership meetings.
Respond promptly to all property emergencies 24/7, including visiting the property if necessary.
Maintain an Emergency Preparedness Plan for the association particularly focusing on hurricane preparedness if requested by the Board.
Competitively bid association maintenance, repair, and replacement projects above a cost threshold established by the Board.
Administer association contracts to ensure contractors are meeting their obligations. Maintain a log of all contracts including services provided, pricing, maturity date, and contract termination provisions. Inspect all work completed on the property before submitting invoices for payment
Manage any association-owned units including obtaining insurance policies, coordinating maintenance and repairs, and finding qualified tenants.
Work with the Association’s insurance agent to obtain insurance policies that provide adequate coverage. Obtain certificates of insurance and W-9 forms from vendors. If homeowners must carry insurance according to the association’s governing documents, establish policies and procedures to encourage homeowner compliance.
Provide Manager’s Reports to the Board outlining the status of association projects and recommended next steps.
Manage the property’s access system, if applicable, including vehicle and pedestrian gate fobs and access codes. Maintain keys for all associations and unit locks as necessary. Issue parking passes as necessary.
Provide supervision and management of all association employees including employee performance reviews and developing comprehensive employee job descriptions, if desired by the Board. Obtain proposals for worker’s compensation insurance as necessary.
Create a long-term maintenance plan for the association based on budgeted items, the association’s reserve study, and any Board “wish list” projects.
Draft, maintain and enforce association policies and procedures, as approved by the Board.
Maintain the association’s official records in a secure location (primarily electronically) and provide them to homeowners upon request.
Prepare and distribute meeting agendas, prepare information packets for each member of the Board and produce detailed meeting minutes. All documents may be customized by the Board.
Maintain a detailed resident database including owner and resident names, addresses, phone numbers, email addresses, and any other relevant information.
Respond promptly to resident concerns or requests. Communicate with residents regarding all association events. Assist in the drafting of newsletters or other communications at the request of the Board.
Draft and disseminate association mailings required by California Statutes (e.g., annual meeting notices, draft budget, annual disclosures).
Provide guidance and assistance to Committees. Attend Committee meetings upon request.
Serve as the association’s registered agent.
Develop and maintain a website for the association.
Establish and enforce policies and procedures relating to homeowner architectural review requests. Assist the Board in reviewing such requests. Maintain a log of architectural review requests including the unit number, the specific request, the information provided, request date, and Board decision.
